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Contact information / Working Hours

Contact information – ACS Rio de Janeiro

U.S. Consulate General Rio de Janeiro
Av. Presidente Wilson, 147 Castelo 
Rio de Janeiro, RJ — 20030-020 
Entrance at Rua Santa Luzia

E-mail:

General inquiries:
acsrio@state.gov
All U.S. Congressional inquiries: congressrio@state.gov 
Social security inquiries: riossa@state.gov 
Absentee ballots for U.S. elections inquiries: voteriodejaneiro@state.gov 

Note: We strongly encourage all inquiries through e-mail. We make every effort to respond within two (2) working days.

Phone inquiries:

(21) 3823-2000: Monday through Friday, 2:00 PM to 3:00 PM only, with the exception of Brazilian and U.S. holidays. Please be advised you might encounter a delay due to heavy phone volume. Recorded information regarding our services is available after hours.

Emergency Assistance:

Emergencies include death, arrest, stolen or lost passports.

24 hour emergency assistance:
During Consulate’s working hours (8am to 5pm): (21) 3823-2000
After working hours: please only call this number: (21) 3823-2029 

Click here for more information

Note:
For temporary visitor visa issues, please send an e-mail to: visario@state.gov.

For immigrant visas, please send an e-mail to: immigrationrio@state.gov.

Working Hours: 

1:00 PM to 3:00 PM - Monday, Tuesday, Thursday and Friday except for Brazilian and U.S. holidays. 

U.S. Citizen Services and Notary Services

The American Citizen Services (ACS) Section at the U.S. Consulate General in Rio de Janeiro operates by appointment only for all customers needing non-emergency services. There is no fee to schedule an appointment.

For Instructions and to schedule an appointment please click here

Closure to the public:

The Consulate is always closed on Brazilian and U.S. holidays. In addition, the Consular Section will be closed on the following dates in 2013:

January 16
February 20
March 20
April 17
May 15
June 19
July 17
August 21
September 18
October 16
November 6
December 18
  • January 22
  • February 19
  • March 19
  • April 16
  • May 21
  • June 18
  • July 16
  • August 20
  • September 17
  • October 15
  • November 19
  • December 17

IMPORTANT SECURITY INFORMATION:

Access to U.S. Consulate Grounds

For security reasons, visa applicants and American citizens are not allowed to enter the Consulates or Embassy grounds with bags (with the exception of one small purse), cell phones, or any other electronic devices.

The U.S. Consulate General in Rio de Janeiro does not have a storage facility for such items. We strongly discourage visa applicants and visitors to the American Citizen Services section from bringing these devices with them when they come to U.S. Consulate General Rio de Janeiro to conduct business.

If you must bring these devices with you, there are private companies which provide storage facilities for a fee.  These companies are not sanctioned by or otherwise affiliated with the U.S. government and the U.S. government takes no responsibility for devices left in their care.

Tip Line:

If you have specific information related to fraud in obtaining an American Citizen service from the U.S. Consulate Rio de Janeiro, we would like to hear about it. Please send as much information as you have.
Reports can be made anonymously using any of the following means:

E-mail: fpmrio@state.gov
Fax: (21) 3823-2111

U.S. Consular Agency Salvador

The U.S. Consulate in Rio de Janeiro maintains a Consular Agency in Salvador to provide the services above described to all American Citizens located in the area of Bahia state.

Important! U.S. citizen services for the consular agency must be scheduled through email. Check the Salvador page for instructions on how to schedule your appointment.

Address: 

Salvador Trade Center, room 1401, Torre Sul,
Avenida Tancredo Neves, 1632,
Caminho das Árvores
41820-020 Salvador, Bahia 

Phones:

Tel.:  (71) 3113-2090 / 3113-2091
Fax: (71) 3113-2092

Working Hours: 8:30 AM - 11:30 AM (Mondays thru Fridays), except for Brazilian and U.S. holidays.

Important Security Notice

  • For security reasons, visa applicants and American citizens are not allowed to enter the Consulates or Embassy grounds with bags (with the exception of one small purse), cell phones, or any other electronic devices.
    The U.S. Consulate General in Rio de Janeiro does not have a storage facility for such items. We strongly discourage visa applicants and visitors to the American Citizen Services section from bringing these devices with them when they come to U.S. Consulate General Rio de Janeiro to conduct business.
    If you must bring these devices with you, there are private companies which provide storage facilities for a fee. These companies are not sanctioned by or otherwise affiliated with the U.S. government and the U.S. government takes no responsibility for devices left in their care.
    Access to U.S. Consulate General Grounds

    For security reasons, visa applicants and American citizens are not allowed to enter the Consulates or Embassy grounds with bags (with the exception of one small purse), cell phones, or any other electronic devices. The U.S. Consulate General in Rio de Janeiro does not have a storage facility for such items. We strongly discourage visa applicants and visitors to the American Citizen Services section from bringing these devices with them when they come to U.S. Consulate General Rio de Janeiro to conduct business. If you must bring these devices with you, there are private companies which provide storage facilities for a fee. These companies are not sanctioned by or otherwise affiliated with the U.S. government and the U.S. government takes no responsibility for devices left in their care.