U.S. Citizen Services
Welcome to the U.S. Citizen information section of the U.S. Mission in Brazil. The American Citizen Services (ACS) unit at the U.S. Embassy in Brasilia, at the U.S. consulates in Rio de Janeiro, São Paulo and Recife, and the Consular Agencies in Brazil provides a wide range of services to U.S. citizens residing or traveling in Brazil.
The Department of State’s Bureau of Consular Affairs is currently experiencing technical problems with our overseas passport and visa systems. This issue is not specific to any particular country, citizenship document, or visa category. We apologize for the inconvenience and are working urgently to correct the problem and restore full operability.
Passport applications accepted overseas or after May 26, 2015 are affected by this delay. If you applied for a U.S. passport overseas during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the U.S. Embassy or Consulate at which you originally applied. For information about how to apply for an emergency passport, click here.
Important! Except in cases of emergencies, services for U.S. citizens must be scheduled online. Select one of the following links for instructions on how to schedule your appointment in:
Important! Services for U.S. citizens at consular agencies must be scheduled through phone or email. Select one of the following links for instructions on how to schedule your appointment in:
Please check the Contact Information and Working Hours page to find out the appropriate email and street address, and working hours of each American Citizen Services Unit in Brazil.
What U.S. Citizen Services Cannot Do:
- Provide you or your family with physical protection;
- Arrange release from U.S. military service obligations;
- Pay your debts or fines, sort out property disputes or interfere in judicial proceedings;
- Find you employment, residence, or schools;
- Search for missing luggage;
- Settle disputes with hotel managers and landlords;
- Discuss visa cases.