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Applicant Service Centers (ASC) and Call Center

An ASC is a facility contracted by the U.S. government to collect biometric data (photo and fingerprints) from visa applicants prior to submission to the consular section.  The contractor who operates the ASC also runs the Call Centers that provide other visa-related services, including making visa appointments, answering questions about the application process, collecting other applicant information, and assisting applicants with passport delivery.

On May 7, 2012, ASCs opened in São Paulo, Rio de Janeiro, Recife, Brasília and Belo Horizonte. 

Applicants can contact the Call Center for information about ASC locations and hours, scheduling ASC and Consulate appointments, questions about payment of the MRV fee and any technical issues with the appointment website. To access the local numbers for the Call Center please click here.

Belo Horizonte
Ed. Celta - R. Maranhão, 310 - Loja 1 - Santa Efigênia
Belo Horizonte- MG 30150-330
Venâncio 2000 SCS, Quadra 8, Bloco B South Commercial Sector
Brasilia, DF 70333-900
Comercial Bandeira - Av. Herculano Bandeira, 949- Pina
Recife- PE 51110-130
Rio de Janeiro
Lagoa Corporate - R. Humaitá, 275- Humaitá
Rio de Janeiro- RJ 22261-001
São Paulo
Av. José Maria Whitaker, 370- Vila Mariana
São Paulo- SP 04057-000
São Paulo
Gualter Building – Av. São Gualter, 308- Alto de Pinheiros
São Paulo- SP 05455-000
Porto Alegre
Av. Carlos Gomes, 1501 - Tres Figueiras
Porto Alegre- RS 90480-005